Terms and Conditions

Lost Package

If your package is lost, please contact us at contact@wearemuslims.com. Once the package leaves our warehouse, we are not responsible for delivery issues, but we will help you find a solution.

Missing or Incorrect Items

For missing or incorrect items, reach out to our customer service at contact@wearemuslims.com.

Delivery Terms

- Delivery refers to the transfer of physical possession or control of the goods to the buyer.
- We offer international shipping.
- Products will be delivered to the address provided during the order process.
- Please double-check your address as you are responsible for any errors and associated costs.

Returns and Refunds

Return Policy

To initiate a return, contact us at contact@wearemuslims.com. Returns should be sent to:
Industrial Zone of Al Quoz 4, Warehouse 20, Street 7B, Dubai, United Arab Emirates.
Ensure the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Return shipping costs are the responsibility of the customer, and the return must be sent using a traceable shipping method.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You must contact us within 2 days of receiving the package. Email us at contact@wearemuslims.com with your order number, photos of the damaged product, and a description of the defect. We will arrange for a replacement or refund.

Items Not Eligible for Return

Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care items (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, and work of art.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at contact@wearemuslims.com.

Privacy Policy

Last updated: 15/03/2024

This Privacy Policy describes how WE ARE MUSLIMS (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on wearemuslims.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected pursuant to this Privacy Policy.

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you submit directly through our Services may include:
- Basic contact details, such as your name, address, phone number, email.
- Order information, such as your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information, including your username, password, and security questions.
- Purchase information, including items you view, add to your cart, or add to your wishlist.
- Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Certain features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including information about the device, browser, network connection, IP address, and other information regarding your interaction with the Services.

Contact Information

For any questions, issues, or further assistance, please contact our customer service at contact@wearemuslims.com.